Hearing Care Coordinator: Patient Support & Scheduling

Sonova USA Inc.; Fort Worth (TX); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

401K with company match

Free hearing aids and family discounts

PTO and holidays

No nights or weekends

Legal Shield and identity protection

Floating holiday

Job summary

Sonova USA Inc. in Fort Worth, TX, is seeking a Patient Care Coordinator to support hearing care professionals, schedule appointments, verify insurance, and assist patients with intake and payments.

The role emphasizes strong communication, empathy, and accuracy; Spanish-speaking abilities are required, and the clinic offers a daytime schedule with competitive pay and benefits, including medical coverage and a company 401(k) match.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Spanish speaking ability is required.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule/confirm patient appointments.
• Verify insurance benefits and details.
• Process payments and daily reports.
• Provide first-level support to patients and answer questions.
• Assist with event planning and logistics as needed.
• Maintain patient files and input information into the system.

Skills

Verbal and written communication

Relationship building

Microsoft Office

HIPAA regulations

EMR/EHR experience

Health care experience

Education

High School Diploma or equivalent

Associates degree (preferred)

Tools

Microsoft Office

Outlook

Job description

Sonova USA Inc. in Fort Worth, TX, is seeking a Patient Care Coordinator to support hearing care professionals, schedule appointments, verify insurance, and assist patients with intake and payments.

The role emphasizes strong communication, empathy, and accuracy; Spanish-speaking abilities are required, and the clinic offers a daytime schedule with competitive pay and benefits, including medical coverage and a company 401(k) match.