Hearing Care Coordinator - Patient Experience & Scheduling

Kids for the Future; Reno (NV); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

AD&D insurance

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Job summary

LeMay Hearing & Balance is seeking a Patient Care Coordinator to welcome patients, manage the clinic, and support hearing health services. You will handle scheduling, insurance verification, and daily administrative tasks while ensuring a smooth patient flow in a growing practice.

The role emphasizes strong communication, organization, and teamwork. Training and a comprehensive benefits package are provided, with opportunities to contribute to patient experience and outreach efforts.

Qualifications

• High school diploma or GED required; 10+ years medical office management experience preferred.
• Experience with front desk in hearing industry is a plus.
• Strong interpersonal, organizational, and communication skills required.

Responsibilities

• Greet and screen patients to determine how we can best support them.
• Answer questions about services and promotions.
• Schedule and confirm appointments; conduct retention calls.
• Coordinate provider’s schedule and ensure smooth patient care flow.
• Verify insurance, manage billing and revenue tracking.
• Maintain daily, weekly, monthly reports and respond to requests.
• Assist with marketing, outreach, and patient retention activities.

Skills

Word processing

Interpersonal skills

Oral and written communication

Accounting procedures

Organization

Multitasking

Sales and problem-solving

Detail oriented

Education

High school diploma or GED

10+ years medical office management experience

Job description

LeMay Hearing & Balance is seeking a Patient Care Coordinator to welcome patients, manage the clinic, and support hearing health services. You will handle scheduling, insurance verification, and daily administrative tasks while ensuring a smooth patient flow in a growing practice.

The role emphasizes strong communication, organization, and teamwork. Training and a comprehensive benefits package are provided, with opportunities to contribute to patient experience and outreach efforts.