Hearing Care Coordinator — Day Shift (No Nights/Weekends)

Sonova Group; Glendale (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

401K with Company Match

Free hearing aids for employees and a

Discounts for qualified family members

PTO and Holidays

No Nights or Weekends

Legal Shield and Identity Theft Proct.

Floating Holiday

Job summary

AudioNova, part of Sonova, is seeking a Hearing Care Coordinator in Glendale, CA. The role involves coordinating patient care, scheduling, insurance verification, and front-line support in a clinical setting.

The position requires a high school diploma and customer service experience in healthcare. Benefits include 401K match, free hearing aids for employees and family discounts, PTO, and more, with no nights or weekends.

Qualifications

• Professional verbal and written communication.
• Strong relationship building skills with patients, physicians, clinical staff.
• Experience with Microsoft Office and Outlook.
• Knowledge of HIPAA regulations.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to current and former patients for scheduling follow-up tests, consultations and weekly evaluations for the clinic.
• Collect patient intake forms and maintain patient files/notes.
• Complete benefit checks and authorization for each patient’s insurance.
• Provide first level support to patients, answer questions, check patients in/out, and process payments.
• Process repairs under supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• General sales knowledge for accessories and patient support.
• Process patient orders, verify pickup, input information into system.
• Clean and maintain equipment and instruments.
• Submit equipment and facility requests.
• Manage inventory, order/monitor stock, and submit supply orders.
• Assist with event planning and logistics for at least 1 community outreach event per month.

Skills

Communication

Relationship building

MS Office/Outlook

HIPAA knowledge

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

AudioNova, part of Sonova, is seeking a Hearing Care Coordinator in Glendale, CA. The role involves coordinating patient care, scheduling, insurance verification, and front-line support in a clinical setting.

The position requires a high school diploma and customer service experience in healthcare. Benefits include 401K match, free hearing aids for employees and family discounts, PTO, and more, with no nights or weekends.