Hearing Care Coordinator - No Nights or Weekends

Sonova; Redding (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Sonova, located in Redding, CA, is seeking a Patient Care Coordinator to support clinical staff and patients in scheduling, benefits, and front-desk operations. This role emphasizes high-quality patient interactions and efficient clinic support.

Responsibilities include appointment coordination, insurance verifications, payments processing, and inventory management, with a Monday–Friday schedule and opportunities for community outreach involvement.

Qualifications

• Professional verbal and written communication
• Strong relationship building skills with patients, physicians, clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for scheduling follow-up hearing tests and consultations
• Collect patient intake forms and maintain patient files/notes
• Complete benefit checks and authorization for each patients’ insurance
• Provide first level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• General sales knowledge for accessories and patient support
• Process patient orders, receive all orders and verify pick up, input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least 1 community outreach event per month

Skills

Verbal communication

Written communication

Relationship building

Customer service

HIPAA knowledge

Education

High School Diploma or equivalent

Prior experience/knowledge with hearing aids is a plus

Tools

Microsoft Office

Outlook

Job description

Sonova, located in Redding, CA, is seeking a Patient Care Coordinator to support clinical staff and patients in scheduling, benefits, and front-desk operations. This role emphasizes high-quality patient interactions and efficient clinic support.

Responsibilities include appointment coordination, insurance verifications, payments processing, and inventory management, with a Monday–Friday schedule and opportunities for community outreach involvement.