Hearing Care Concierge: Drive Appointments & Experience

HearUSA; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Employee, Family & Friends Hearing Aid

Discount Program

Service Days & DEI Initiatives

Job summary

HearUSA, part of WSA, is seeking a Patient Care Specialist for our retail centers in New York. You will drive lead generation, engage customers, and support clinicians to deliver an exceptional client experience.

Responsibilities include scheduling appointments, managing records, and assisting with hearing aid needs and sales. The role requires strong communication, adaptability, and a customer-first attitude in a fast-paced setting.

Qualifications

• Strong interpersonal and communication skills with a consultative approach.
• Ability to identify customer needs and build trust quickly.
• Detail-oriented with strong organizational and multitasking abilities.
• Comfortable working in a fast-paced retail environment.
• Basic proficiency in Microsoft Office and digital tools.

Responsibilities

• Serve as frontline ambassador for hearing care services in a retail environment.
• Use consultative conversations to identify hearing needs and proctor screenings.
• Generate and convert leads into booked appointments for hearing evaluations.
• Schedule, confirm, and manage appointments to optimize calendars.
• Maintain accurate client records and data integrity in systems.
• Communicate with clients via phone, email, and text; respond to inquiries.
• Support recall efforts and re-engage existing clients.
• Assist in hearing aid troubleshooting, cleaning, and listening checks.
• Manage orders, repairs, inventory, and notifications for pickup.
• Maintain a professional, welcoming center environment and ensure HIPAA compliance.
• Track and report leads, bookings, and conversions; meet SQL targets.

Skills

Interpersonal skills

Consultative selling

Communication

Detail oriented

Microsoft Office / digital tools

Tools

Microsoft Office

Job description

HearUSA, part of WSA, is seeking a Patient Care Specialist for our retail centers in New York. You will drive lead generation, engage customers, and support clinicians to deliver an exceptional client experience.

Responsibilities include scheduling appointments, managing records, and assisting with hearing aid needs and sales. The role requires strong communication, adaptability, and a customer-first attitude in a fast-paced setting.