Client Experience Specialist – Hearing Care

WS Audiology USA; New York (NY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Ongoing training

401k with match

Health & Wellness programs

PTO and paid holidays

Mentorship and CES Advisory Board

Job summary

HearUSA in New York is seeking a Client Experience Specialist to ensure client needs are met with warmth, manage appointment schedules, and support daily clinic operations. You will handle chart maintenance, welcome calls, inventory checks, cash deposits, and uphold a clean, friendly environment while learning HearUSA products and services.

This role emphasizes patient care, teamwork, and professional communication; you will participate in ongoing training and development with opportunities for

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

Communication skills

MS Office

Scheduling software

Multi-tasking

Education

High School Diploma

Job description

HearUSA in New York is seeking a Client Experience Specialist to ensure client needs are met with warmth, manage appointment schedules, and support daily clinic operations. You will handle chart maintenance, welcome calls, inventory checks, cash deposits, and uphold a clean, friendly environment while learning HearUSA products and services.

This role emphasizes patient care, teamwork, and professional communication; you will participate in ongoing training and development with opportunities for