Client Experience Coordinator - Hearing Care

WS Audiology USA; New York, Northern (NY, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Ongoing training

Comprehensive benefits

Paid holidays

401k with match

Health & Wellness programs

CES Advisory Board mentorship

Field support for your hearing center

Job summary

HearUSA in New York City is seeking a Client Experience Specialist to ensure client needs are met promptly, maintain a well-organized appointment schedule, and deliver Simply Excellent Hearing Care.

The role emphasizes strong customer service, basic hearing aid knowledge, and teamwork across centers with opportunities for mentoring and professional development. Pays approximately $19/hour with comprehensive benefits and career growth paths.

Qualifications

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

Responsibilities

• Maintain client charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Scheduling software

MS Office

Multi-tasking

Communication

Education

High School Diploma

Job description

HearUSA in New York City is seeking a Client Experience Specialist to ensure client needs are met promptly, maintain a well-organized appointment schedule, and deliver Simply Excellent Hearing Care.

The role emphasizes strong customer service, basic hearing aid knowledge, and teamwork across centers with opportunities for mentoring and professional development. Pays approximately $19/hour with comprehensive benefits and career growth paths.