Client Experience Specialist – Hearing Care

WS Audiology Group; Florida; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus

Benefits package

Paid holidays

PTO

401k with match

Health & Wellness programs

CES Advisory Board

Field support

Job summary

HearUSA in Florida is seeking a Client Experience Specialist to ensure customers are served promptly, maintain organized appointment schedules, and promote Simply Excellent Hearing Care.

You will manage clinic scheduling, welcome calls, stock entry, and end-of-day reconciliations while upholding a friendly environment and basic hearing aid support. A HS diploma and strong communication skills are required.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments and scheduled appointments.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Office administration

Communication skills

MS Office

Scheduling software

Multitasking

Education

High School Diploma

Tools

MS Office

Scheduling software

Job description

HearUSA in Florida is seeking a Client Experience Specialist to ensure customers are served promptly, maintain organized appointment schedules, and promote Simply Excellent Hearing Care.

You will manage clinic scheduling, welcome calls, stock entry, and end-of-day reconciliations while upholding a friendly environment and basic hearing aid support. A HS diploma and strong communication skills are required.