Healthcare Support & Onboarding Specialist

Cross Country Healthcare, Inc.; Oklahoma City (OK); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong Wellness platform

Gym access

Job summary

Cross Country Healthcare, Inc. is seeking a Care Team Specialist (CTS) to join our team. You will provide individualized support to healthcare professionals, resolve issues, and ensure a positive experience across onboarding, payroll, benefits, and portal navigation.

You will handle inquiries via phone, chat, text, social media, and email, educate professionals on processes, and collaborate with recruiters and support teams to deliver exceptional service.

Qualifications

• HS diploma or GED required; higher education preferred.
• Strong customer service orientation with client focus.
• Exemplary interpersonal and communication skills.
• Adaptability to evolving situations and able to handle diverse people.
• Pleasant, helpful demeanor on calls and messages.
• Ability to relate to diverse individuals and build relationships.

Responsibilities

• Improve candidate experience by contributing new ideas and processes.
• Assist healthcare professionals and internal teams with onboarding, payroll, benefits, portal navigation, and tech support.
• Make outbound and respond to inbound calls, chats, texts, social posts, and emails.
• Serve as a social media ambassador, connecting professionals with recruiters.
• Utilize applicant tracking system to document issues from request to resolution.
• Educate professionals on processes and set expectations for assignments.
• Support professionals during pre/post onboarding.
• Collaborate with support teams to educate and communicate issues and solutions.
• Perform other duties as assigned.

Skills

Interpersonal skills

Customer service

Communication skills

People skills

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Social media platforms

Job description

Cross Country Healthcare, Inc. is seeking a Care Team Specialist (CTS) to join our team. You will provide individualized support to healthcare professionals, resolve issues, and ensure a positive experience across onboarding, payroll, benefits, and portal navigation.

You will handle inquiries via phone, chat, text, social media, and email, educate professionals on processes, and collaborate with recruiters and support teams to deliver exceptional service.