Healthcare Switchboard Operator – 2nd Shift

The Ohio State University; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

The Ohio State University is seeking a Switchboard Operator - 2nd Shift to serve as the primary contact for OSU Health System's centralized information hub, answering, routing and triaging calls 24/7.

The role emphasizes front-line customer service, multitasking across computer systems, and quick information gathering to direct calls to the appropriate team. 3pm-11:30pm shifts with weekend work are required.

Qualifications

• High School diploma or GED required or equivalent.
• Experience in customer service or front-line communications preferred.
• 1 year of relevant experience required; 2-4 years preferred.

Responsibilities

• Answer, route and triage calls 24/7 for the medical center.
• Screen for patient information and provide information to the appropriate teams.
• Maintain on-call schedules and support after-hours calls.

Skills

Customer service

Multitasking

Education

High School diploma or GED

Job description

The Ohio State University is seeking a Switchboard Operator - 2nd Shift to serve as the primary contact for OSU Health System's centralized information hub, answering, routing and triaging calls 24/7.

The role emphasizes front-line customer service, multitasking across computer systems, and quick information gathering to direct calls to the appropriate team. 3pm-11:30pm shifts with weekend work are required.