Switchboard Operator - 2nd Shift

Wexner Medical Center; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Wexner Medical Center seeks a dedicated switchboard/operator to serve as the main contact for internal and external communications across the OSUMC network. You will handle, route, and triage calls in a fast-paced 24/7 environment, ensuring accurate information flow and timely responses.

Responsibilities include screen patient information, paging, announcements, after-hours calls, and maintaining on-call schedules. Training new staff and weekend rotations are part of the role.

Qualifications

• Superior front-line customer service in a 24/7 environment.
• Ability to multitask across several computer applications.
• Ability to think critically and adapt quickly to changing technology and processes.

Responsibilities

• Serve as the primary contact for the OSUMC healthcare network; answer, route and triage calls.
• Screen patient information; perform digital paging; public address announcements; document emergent calls.
• Handle after-hours answering service calls and maintain on-call schedules.
• Provide technical support for pager issues; trains new staff; support weekend on-call rotations; other duties as assigned.

Skills

Customer service

Multitasking

Critical thinking

Adaptability

Communication

Education

High School diploma or GED

Vocational training (preferred)

Tools

Integrated computer telephony system

Multiple computer applications

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

Scope of Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; digital paging; public address announcements; answers, communicates and documents emergent calls; handles after-hours answering service calls; maintains database and on-call schedules; provides technical support for or pager issues; supports assigned weekend on-call rotations & trains new staff (other duties as assigned)

Position Summary

Responsible for superior front-line customer service while processing internal and external communications through an integrated computer telephony system. This role involves multi-tasking within several computer applications and the ability to think critically in a fast-paced 24/7 business environment. The ability to quickly gather critical information and electronically communicate to the correct team is vital to this role. The capability to learn quickly and readily adapt to ongoing change to technology and process is essential for success in this role. Our switchboard operators play a critical role in the success of the medical center operations and take pride in caring for our patients & customers

Minimum Qualifications

• Must be available to work 3 pm to 11:30 pm, every other weekend.

• High School diploma or GED. Certification or vocational training may be preferred.

• 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.

• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

• Paid vacation and sick leave, including short and long-term disability and paid parental leave.

• Get the most out of the Public Service Loan Forgiveness program.

• And much more!

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.