Patient Dining & Switchboard Concierge

The Ohio State University; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

The Ohio State University is seeking a Switchboard Associate 2 at University Hospital Rhodes Hall to serve as the primary customer service contact for Nutrition Services. You will answer calls, route inquiries, and help patients order through room service, ensuring timely, accurate information and a high level of service.

This role supports nutrition software and communication tools, works varied shifts, and requires professionalism and courtesy when interacting with patients, hospital staff,

Qualifications

• Superior customer service in providing information to callers and directing calls to appropriate personnel.
• Ability to process internal and external calls through an integrated system and nutrition software.
• Ability to assist patients with room service orders and relay information to staff.

Responsibilities

• Serve as the primary customer service contact for Nutrition Services.
• answer nutrition-based questions within scope and relay information to appropriate staff.
• Direct calls to the appropriate personnel and assist patients with room service orders.

Job description

The Ohio State University is seeking a Switchboard Associate 2 at University Hospital Rhodes Hall to serve as the primary customer service contact for Nutrition Services. You will answer calls, route inquiries, and help patients order through room service, ensuring timely, accurate information and a high level of service.

This role supports nutrition software and communication tools, works varied shifts, and requires professionalism and courtesy when interacting with patients, hospital staff,