2nd-Shift Switchboard Operator: Patient Communications

Argentop Srl; Columbus (OH); In loco; USD 32.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Retirement plan options

Health insurance options

Paid vacation and sick leave

Public Service Loan Forgiveness

Descrizione del lavoro

Ohio State University seeks a Switchboard Operator for the 2nd shift to serve as the frontline contact in Health System Shared Services. This role answers, routes, triages critical and non-critical calls and uses an integrated telephony system to communicate with the care teams.

The operator will work 3 pm–11:30 pm with every-other weekend. A high school diploma or GED is required, and 1 year of relevant experience is expected; 2–4 years is preferred.

Competenze

• Superior front-line customer service
• Ability to multi-task within several computer applications
• Screen for patient information; screen calls and document emergent communications

Mansioni

• Answer, route and triage calls 24/7
• Screen for patient information and maintain on-call schedules
• Provide technical support for pager issues and after-hours calls

Conoscenze

Front-line customer service

Multi-tasking

Critical thinking

1 year of relevant experience

2-4 years of relevant experience

Formazione

High School diploma or GED

Certification or vocational training may be preferred

Strumenti

Integrated computer telephony system

Descrizione del lavoro

Ohio State University seeks a Switchboard Operator for the 2nd shift to serve as the frontline contact in Health System Shared Services. This role answers, routes, triages critical and non-critical calls and uses an integrated telephony system to communicate with the care teams.

The operator will work 3 pm–11:30 pm with every-other weekend. A high school diploma or GED is required, and 1 year of relevant experience is expected; 2–4 years is preferred.