Switchboard Associate 2

Ohio State University; United States; On-site; USD 21,000 - 26,000; Full time

Job summary

The Ohio State University invites applications for a Switchboard Associate 2 at University Hospital Rhodes Hall. The role serves as the primary contact for Nutrition Services, routing calls and providing timely, accurate information to patients and staff.

Responsibilities include handling incoming calls via an integrated system, assisting patients with room-service orders, and delivering high-quality service in a busy hospital setting.

Responsibilities

• Handling incoming calls via an integrated system and directing calls to the appropriate staff.
• Assisting patients with room-service orders and dietary questions within scope.
• Providing superior customer service to patients, families, and hospital staff.

Job description

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Job Title

Switchboard Associate 2

Department

James | Clinical Nutrition Services

Scope of Position

Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.

Position Summary

Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.

Additional Information

Location

University Hospital - Rhodes Hall (0354)

Position Type

Regular

Scheduled Hours

40

Shift

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.