Switchboard Associate 2

The Ohio State University Wexner Medical Center; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Retirement plan

Job summary

The Ohio State University Wexner Medical Center is seeking a Switchboard Associate 2 in the James | Clinical Nutrition Services department to provide superior customer service by handling internal and external calls and directing them to the appropriate staff.

You will assist patients with room service orders, relay nutrition-related information, and support timely communication to ensure patient dining needs are met and nutritionally balanced meals are arranged.

Responsibilities

• Provide superior customer service in handling calls and directing them to the appropriate personnel.
• Process internal and external calls through an integrated system and relay information to staff.
• Assist patients with room service orders and communicate nutrition-related questions within scope.
• Ensure timely communication so patient dining needs are met with nutritionally balanced menus.

Job description

Job Title

Switchboard Associate 2

Department

James | Clinical Nutrition Services

Scope of Position

Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus.

Position Summary

Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.

Additional Information

Location: University Hospital - Rhodes Hall (0354) Position Type: Regular Scheduled Hours: 40 Shift: Varying Shifts Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Company Culture

The university is an equal opportunity employer, including veterans and disability. At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.