Switchboard Operator - 2nd Shift

Ohio State University; Columbus (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Retirement plan options

Health insurance options

Paid vacation and sick leave

Public Service Loan Forgiveness

Job summary

Ohio State University seeks a Switchboard Operator for the 2nd shift to serve as the frontline contact in Health System Shared Services. This role answers, routes, triages critical and non-critical calls and uses an integrated telephony system to communicate with the care teams.

The operator will work 3 pm–11:30 pm with every-other weekend. A high school diploma or GED is required, and 1 year of relevant experience is expected; 2–4 years is preferred.

Qualifications

• Superior front-line customer service
• Ability to multi-task within several computer applications
• Screen for patient information; screen calls and document emergent communications

Responsibilities

• Answer, route and triage calls 24/7
• Screen for patient information and maintain on-call schedules
• Provide technical support for pager issues and after-hours calls

Skills

Front-line customer service

Multi-tasking

Critical thinking

1 year of relevant experience

2-4 years of relevant experience

Education

High School diploma or GED

Certification or vocational training may be preferred

Tools

Integrated computer telephony system

Job description

Job Title

Switchboard Operator - 2nd Shift

Department

Health System Shared Services | Switchboard

Scope of Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non‑critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; digital paging; public address announcements; answers, communicates and documents emergent calls; handles after‑hours answering service calls; maintains database and on‑call schedules; provides technical support for or pager issues; supports assigned weekend on‑call rotations & trains new staff (other duties as assigned)

Position Summary

Responsible for superior front-line customer service while processing internal and external communications through an integrated computer telephony system. This role involves multi-tasking within several computer applications and the ability to think critically in a fast-paced 24/7 business environment. The ability to quickly gather critical information and electronically communicate to the correct team is vital to this role. The capability to learn quickly and readily adapt to ongoing change to technology and process is essential for success in this role. Our switchboard operators play a critical role in the success of the medical center operations and take pride in caring for our patients & customers

Minimum Qualifications

Must be available to work 3 pm to 11:30 pm, every other weekend. High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Our Comprehensive Employee Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

Additional Information

Location: Ackerman Rd, 700 (0921) Position Type: Regular Scheduled Hours: 40 Shift: Varying Shifts Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

Review the Frequently Asked Questions for details on using Workday and submitting your application.