Switchboard Operator - 2nd Shift

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University Wexner Medical Center seeks a switchboard operator to deliver superior front-line customer service and manage internal and external communications via an integrated computer telephony system.

This 3pm-11:30pm role requires multitasking, rapid information gathering, and the ability to work in a fast-paced 24/7 environment, including weekend rotations and staff training.

Qualifications

• High School diploma or GED; certification or vocational training may be preferred.
• 1 year of relevant experience required; 2-4 years preferred.

Responsibilities

• Serve as the primary contact for OSUMC healthcare network and triage calls.
• Screen patient information, paging, public address announcements, and after-hours calls; document emergent communications.
• Maintain on-call schedules and provide technical support for pager issues; support weekend on-call rotations and training of new staff.

Education

High School diploma or GED

Job description

Scope of Position

Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; digital paging; public address announcements; answers, communicates and documents emergent calls; handles after-hours answering service calls; maintains database and on-call schedules; provides technical support for or pager issues; supports assigned weekend on-call rotations & trains new staff (other duties as assigned).

Position Summary

Responsible for superior front-line customer service while processing internal and external communications through an integrated computer telephony system. This role involves multi-tasking within several computer applications and the ability to think critically in a fast-paced 24/7 business environment. The ability to quickly gather critical information and electronically communicate to the correct team is vital to this role. The capability to learn quickly and readily adapt to ongoing change to technology and process is essential for success in this role. Our switchboard operators play a critical role in the success of the medical center operations and take pride in caring for our patients & customers.

Minimum Qualifications

• Must be available to work 3 pm to 11:30 pm, every other weekend.
• High School diploma or GED. Certification or vocational training may be preferred.
• 1 year of relevant experience required. 2-4 years of relevant experience preferred.

Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.