Healthcare Support Specialist (Remote after 3 mos)

Apria Healthcare

Anaheim (CA)

Remote

USD 28,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k)

FSA

Life insurance

Disability insurance

Accident insurance

Teammate assistance

Parental leave

Domestic partner benefits

Wellness programs

Job summary

Accendra Health in Anaheim, CA is seeking a customer service representative to educate patients on products, assist with orders, and deliver a positive experience in a high-volume inbound call center. The role involves reviewing orders, contacting patients, and using product knowledge to support care.

The position offers a pay range of $20-25 per hour, Monday-Friday, with work-from-home after 90 days, and comprehensive benefits.

Qualifications

High School Diploma or equivalent is required.
1-2 years of customer service experience is needed.
Call center experience is preferred.
Excellent written and verbal communication skills are essential.
Proficiency with MS Office and ability to navigate multiple platforms.
Ability to learn brand products and therapies.
Strong customer service skills to resolve patient concerns.
Demonstrate soft skills to enhance patient experience.

Responsibilities

Review and process orders via fax and electronic platforms.
Make outbound calls to patients and referrals as needed.
Utilize tools and resources to assist in order entry.
Use full product knowledge of Byram therapies to service patients.
Communicate effectively with patients, teammates, healthcare professionals and sales team.
Consistently meet required KPI's.
Perform other duties as required.