Healthcare Customer Care Specialist (Inbound Support)

Byram Healthcare; Bothell (WA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

401(k) Plan

Life insurance

Disability coverage

Employee assistance

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Customer Service Representative to provide a positive patient experience by educating on products and services, addressing concerns, and processing orders in a high-volume inbound call center.

The role requires strong communication skills, ability to learn our brand therapies, and a commitment to KPIs. Benefits include comprehensive health options and paid time off, with opportunities for career growth within Accendra Health and its Byram Healthcare brands.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI targets.
• Perform other duties as required.

Skills

Customer service

Communication

Product knowledge

MS Office proficiency

Learning agility

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health is seeking a Customer Service Representative to provide a positive patient experience by educating on products and services, addressing concerns, and processing orders in a high-volume inbound call center.

The role requires strong communication skills, ability to learn our brand therapies, and a commitment to KPIs. Benefits include comprehensive health options and paid time off, with opportunities for career growth within Accendra Health and its Byram Healthcare brands.