Healthcare Customer Service Specialist

Accendra Health, Inc.; Anaheim (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Accendra Health, Inc. is hiring a Customer Service Representative in Anaheim for a full-time, inbound call center role. The position educates patients on products and services, handles order entries, and resolves issues with care and empathy.

The pay range is $20–$25 per hour, with comprehensive benefits and daily collaboration with healthcare professionals. The role requires 1–2 years of customer service experience, excellent communication, and the ability to navigate multiple platforms.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI’s
• Perform other duties as required

Skills

Customer service

Communication skills

Call center experience

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health, Inc. is hiring a Customer Service Representative in Anaheim for a full-time, inbound call center role. The position educates patients on products and services, handles order entries, and resolves issues with care and empathy.

The pay range is $20–$25 per hour, with comprehensive benefits and daily collaboration with healthcare professionals. The role requires 1–2 years of customer service experience, excellent communication, and the ability to navigate multiple platforms.