Bilingual Healthcare Support Agent

Accendra Health; Anaheim (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Job summary

Accendra Health in Anaheim, CA seeks a bilingual customer service representative to educate patients on products and services, answer inbound calls, and place supply orders. Fluency in Spanish and English is required, along with a high school diploma and 1–2 years of customer service experience.

You will troubleshoot patient issues, use MS Office, and learn two Byram therapies to support patients. Accendra Health offers a comprehensive benefits package and equal opportunity employment.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Bilingual in Spanish/English required.

Responsibilities

• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Troubleshoot and resolve patient issues using available resources.
• Learn and apply knowledge of at least two Byram therapies to service patients.
• Communicate professionally with patients, teammates, healthcare professionals, and sales team.
• Meet and strive to exceed KPIs.
• Perform additional duties as required.

Skills

Bilingual Spanish/English

MS Office

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Byram products

Job description

Accendra Health in Anaheim, CA seeks a bilingual customer service representative to educate patients on products and services, answer inbound calls, and place supply orders. Fluency in Spanish and English is required, along with a high school diploma and 1–2 years of customer service experience.

You will troubleshoot patient issues, use MS Office, and learn two Byram therapies to support patients. Accendra Health offers a comprehensive benefits package and equal opportunity employment.