In-Office Patient Care & Order Support Specialist

Byram Healthcare Centers Inc; Clearwater (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Parental leave

Disability coverage

Job summary

Accendra Health seeks an in-office Customer Service Representative to educate patients about products and services, process orders, and support the care team. You will answer calls, manage referrals, and use multiple platforms to ensure accurate entry and timely responses.

The role requires 1-2 years of customer service experience and strong communication skills; on-site work is Monday to Friday, 8:30 AM–5:00 PM, with comprehensive benefits provided.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI’s.

Skills

Customer service

Call center experience

Written and verbal communication

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Accendra Health seeks an in-office Customer Service Representative to educate patients about products and services, process orders, and support the care team. You will answer calls, manage referrals, and use multiple platforms to ensure accurate entry and timely responses.

The role requires 1-2 years of customer service experience and strong communication skills; on-site work is Monday to Friday, 8:30 AM–5:00 PM, with comprehensive benefits provided.