Healthcare Inbound Support Specialist – Remote Eligible

Byram Healthcare Centers Inc; Anaheim (CA); Hybride; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision care

401(k) Plan

Paid time off

Disability coverage

Parental leave

Résumé du poste

Accendra Health is seeking a Customer Service Representative in Anaheim, CA to educate patients on products, process orders, and support high-volume inbound calls. The role emphasizes care, accuracy, and responsive communication.

The position offers a Mon-Fri schedule with the option to work from home after 90 days. You will use MS Office, learn brand therapies, and maintain KPIs while delivering compassionate service to patients and referrals.

Qualifications

• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.

Responsabilités

• Review and Process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPI’s.

Connaissances

Customer service

Call center

MS Office

Communication

Formation

High School Diploma or equivalent

Description du poste

Accendra Health is seeking a Customer Service Representative in Anaheim, CA to educate patients on products, process orders, and support high-volume inbound calls. The role emphasizes care, accuracy, and responsive communication.

The position offers a Mon-Fri schedule with the option to work from home after 90 days. You will use MS Office, learn brand therapies, and maintain KPIs while delivering compassionate service to patients and referrals.