Healthcare Customer Care Specialist

Apria Healthcare; United States; Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan

Flexible Spending Accounts

Basic life insurance

Disability coverage (short and long‑t

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is recruiting for a patient-centered Customer Service Representative to educate patients on products and services, handle inbound calls, and place supply orders in a high-volume environment. The role emphasizes accurate order processing, strong communication, and KPI achievement.

We value teamwork, reliability, and the ability to learn our brand therapies, with benefits that support health and well-being.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicators (KPI’s)
• Perform other duties as required

Skills

Customer service

Call center

MS Office

Verbal communication

Written communication

Product knowledge

Team collaboration

Education

High School Diploma

Tools

MS Office suite

Job description

Accendra Health is recruiting for a patient-centered Customer Service Representative to educate patients on products and services, handle inbound calls, and place supply orders in a high-volume environment. The role emphasizes accurate order processing, strong communication, and KPI achievement.

We value teamwork, reliability, and the ability to learn our brand therapies, with benefits that support health and well-being.