Remote Technical Support Specialist — Fast-Paced Customer Care

Teleperformance USA; Rock Springs (WY); Remote; USD 42,000 - 64,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary point of contact for clients, using web-based tools to resolve inquiries and ensure a positive customer experience. This role suits those who thrive in a high-velocity service environment.

The position includes work-from-home requirements and eligibility details for specific states; the company emphasizes inclusive culture, comprehensive benefits, and a focus on mental health, 401(k) options, and

Qualifications

• Proven oral & written communication skills.
• Demonstrated problem solving skills.
• Ability to work independently and multi-task.
• Comfort with desktop computer system and general computer terminology.

Responsibilities

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution for client service and/or device specific issues including connectivity and performance troubleshooting.

Skills

Communication

Problem solving

Multitasking

Independent work

Desktop familiarity

Education

HS Diploma or equivalent

Tools

Windows OS

PC software basics

Computer terminology

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary point of contact for clients, using web-based tools to resolve inquiries and ensure a positive customer experience. This role suits those who thrive in a high-velocity service environment.

The position includes work-from-home requirements and eligibility details for specific states; the company emphasizes inclusive culture, comprehensive benefits, and a focus on mental health, 401(k) options, and