Healthcare Customer Support Pro – Education & Compliance

Talentify; Lancaster (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Job summary

Talentify is seeking a customer service professional to communicate with customers, assess needs, educate on products/services, and maintain accurate records in a healthcare context. The role involves handling calls, documenting interactions, and updating demographics while ensuring compliance with physician orders.

Candidates should understand pharmacy terminology, perform dose calculations, and follow written and oral instructions.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls and dialer-generated outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Reading documents

Pharmacy terminology

Communication

Training others

Dose calculations

Following instructions

Education

High School Diploma / GED

Tools

Computer entry

Job description

Talentify is seeking a customer service professional to communicate with customers, assess needs, educate on products/services, and maintain accurate records in a healthcare context. The role involves handling calls, documenting interactions, and updating demographics while ensuring compliance with physician orders.

Candidates should understand pharmacy terminology, perform dose calculations, and follow written and oral instructions.