Healthcare Service Desk Coordinator

Yale New Haven Health; New Haven (CT); On-site; USD 40,000 - 52,000; Full time

Job summary

Yale New Haven Health seeks a dedicated Customer Service Representative for the Service Response Center to manage calls, dispatch requests, and coordinate with several hospital departments. You will support daily operations, track requests, and help ensure timely, accurate responses to patient and staff inquiries.

The role emphasizes strong communication, data entry accuracy, and proficient use of healthcare software systems in a fast-paced clinical setting.

Qualifications

• High School graduation or GED; AAS in Secretarial/Administrative Office Technology preferred or equivalent experience.

Responsibilities

• Adheres to hospital standards to promote a cooperative work environment.
• Answers telephones within three rings using designated script.
• Uses multiple systems to support SRC operations (KCI, Allscripts, Lawson, VeraSmart, Service Tracking, Transport Tracking, Sentact, Amcom, Medimizer).
• Performs administrative clerical duties and assembles reports for supervisors.
• Follows safety and emergency procedures and reports hazards.
• Maintains departmental files and develops filing procedures.
• Prioritizes multiple tasks in a fast-paced environment.
• Ensures quality service and adheres to customer service standards.
• Maintains professional knowledge through educational workshops.
• Supports infection control and safe work practices.
• Performs additional tasks as required by management.

Skills

Data entry

Customer service

Telephone skills

English fluency

Multitasking

Team collaboration

Attention to detail

Spanish helpful

Education

High School diploma or GED

AAS in Secretarial Science/Administrative Office Technology

Tools

KCI

Allscripts

Lawson

VeraSmart

Service Tracking

Transport Tracking

Sentact

Amcom

Medimizer

Job description

Yale New Haven Health seeks a dedicated Customer Service Representative for the Service Response Center to manage calls, dispatch requests, and coordinate with several hospital departments. You will support daily operations, track requests, and help ensure timely, accurate responses to patient and staff inquiries.

The role emphasizes strong communication, data entry accuracy, and proficient use of healthcare software systems in a fast-paced clinical setting.