Patient Billing & Call Center Specialist

Yale New Haven Health; New Haven (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale New Haven Health is hiring a Customer Service Representative to support our call center in Connecticut. You will handle heavy volumes of patient and third-party inquiries, verify information per HIPAA rules, and direct complex issues to the appropriate source to ensure accurate accounts and timely resolutions.

You will balance customer service excellence with efficient call handling, stay current on policy updates, and work with clinical and billing teams to resolve questions and strengthen

Qualifications

• Two years customer service experience in a fast-paced environment.
• One year of healthcare claims processing preferred.
• CCEP certification or willingness to obtain within 6 months.

Responsibilities

• Handle a high volume of incoming calls to ensure accurate information and third party coverage.
• Coordinate the efforts of staff to expedite account resolution and respond to patients.
• Analyze complex accounts and provide a seamless caller experience.
• Provide documentation within 48 hours to resolve administrative complaints.
• Keep informed of billing policy updates and regulatory changes.
• Promote Patient Centered Care and participate in work groups to improve department performance.
• Attend ongoing training and communicate changes to staff relevant to the service line.

Skills

Customer service

Communication skills

Spanish

Education

High school diploma

Associates degree preferred

CCEP certification

Tools

Microsoft Office

Job description

Yale New Haven Health is hiring a Customer Service Representative to support our call center in Connecticut. You will handle heavy volumes of patient and third-party inquiries, verify information per HIPAA rules, and direct complex issues to the appropriate source to ensure accurate accounts and timely resolutions.

You will balance customer service excellence with efficient call handling, stay current on policy updates, and work with clinical and billing teams to resolve questions and strengthen