Healthcare Front Desk & Scheduling Specialist

Yale NewHaven Health; New Haven (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Yale NewHaven Health seeks an organized receptionist/clerical assistant to support our department with a friendly, patient-centered approach. Under supervision, the role greets patients, schedules appointments, handles mail and messages, maintains records, and supports daily operations in a clinical setting.

Candidates should have a High School diploma and 1–2 years of administrative experience; prior health care exposure is preferred.

Qualifications

• Minimum High School Diploma or equivalent GED is required.
• One (1) to Two (2) years administrative clerical experience preferably in a patient care environment- or- current active YNHHS internal experience covering Business Associate/ Unit Associate responsibilities. Prior computer usage strongly preferred.

Responsibilities

• Acts as receptionist, greeting and interacting with patients, visitors and others.
• Greets all patients and visitors in a courteous and professional manner.
• Performs various unit clerical tasks including mailing, messages, record-keeping, typing, and filing.
• Distributes mail, utilizes paging system, takes and delivers messages for unit personnel
• Handles patient appointment system.
• Schedules patient appointments in coordination with the clinical staff.
• Interacts with all others in a manner consistent with excellent hospital public relations.
• Demonstrates professional and courteous manner during interactions with patients, hospital staff, physicians and their office staff, and with all other contacts.
• Maintains safe, clean, and organized environment in all clerical areas.
• Respects patients' rights at all times identified within the institution.
• Assists in maintaining supplies at appropriate inventory levels.
• Performs efficiently in emergency situations as directed.
• Appropriately seeks information or assistance from administrator, or other resource people.

Education

High School Diploma or GED

Job description

Yale NewHaven Health seeks an organized receptionist/clerical assistant to support our department with a friendly, patient-centered approach. Under supervision, the role greets patients, schedules appointments, handles mail and messages, maintains records, and supports daily operations in a clinical setting.

Candidates should have a High School diploma and 1–2 years of administrative experience; prior health care exposure is preferred.