Healthcare Service Dispatch Specialist

Yale New Haven Health Services Corp.; New Haven (CT); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Yale New Haven Health Services Corp. is seeking a Service Response Center Customer Service Representative to handle a wide range of service requests, coordinate with Support Services staff, and ensure timely, accurate communication.

The role requires excellent customer service, data entry, and familiarity with hospital software systems. You will work in a fast-paced environment with emphasis on patient-centered service and teamwork.

Qualifications

• High School diploma or GED with related secretarial/administrative coursework preferred.
• Healthcare dispatching or customer service experience in a medical setting is desirable.

Responsibilities

• Answers telephones within three rings using designated script.
• Manages office operations and uses hospital systems to support staff and service requests.
• Produces and distributes reports from SRC programs to supervisors.
• Adheres to safety and emergency procedures and reports hazards.
• Maintains department files and develops filing procedures.
• Demonstrates self-management in a fast-paced environment and prioritizes tasks.
• Enforces quality service standards and maintains professional knowledge.
• Performs additional assignments as required by management.

Skills

Customer service

Data entry

English fluency

Telephone skills

Multitasking

Spanish helpful

Education

High School diploma

AAS Secretarial

Tools

KCI

Allscripts

Lawson

VeraSmart

Service Tracking

Transport Tracking

Sentact

Amcom

Medimizer

Job description

Yale New Haven Health Services Corp. is seeking a Service Response Center Customer Service Representative to handle a wide range of service requests, coordinate with Support Services staff, and ensure timely, accurate communication.

The role requires excellent customer service, data entry, and familiarity with hospital software systems. You will work in a fast-paced environment with emphasis on patient-centered service and teamwork.