Emergency Communications and Switchboard Specialist

Yale New Haven Health; New London (CT); Vor Ort; USD 38.000 - 50.000; Vollzeit

Zusammenfassung

Yale NewHaven Health is seeking a Communications Representative to answer and dispatch hospital emergency lines and direct calls to appropriate departments. The role requires clear communication, familiarity with hospital layouts, and adherence to department policies.

Responsibilities include maintaining on-call schedules, updating staff records, and meeting customer service standards. The candidate should be able to work with the public and hospital staff, following scripts and escalating as

Qualifikationen

• High School Diploma or equivalent required.
• Telephone and 1 year customer service experience; basic keyboarding; medical terminology a plus.
• Familiar with hospital departments and emergency/disaster procedures.
• Courteous, patient, and able to clearly direct people within the hospital.

Aufgaben

• Answer and dispatch calls on hospital emergency lines.
• Directs call traffic to appropriate areas using information databases.
• Maintain on-call schedules and records of medical staff vacations.
• Meet performance expectations for customer service and teamwork.
• Follow scripts and assist with overhead pages for medical staff.

Kenntnisse

Courteous disposition

Patience

Public interaction

Clear directions

Ausbildung

High School Diploma or Equivalent

Jobbeschreibung

Yale NewHaven Health is seeking a Communications Representative to answer and dispatch hospital emergency lines and direct calls to appropriate departments. The role requires clear communication, familiarity with hospital layouts, and adherence to department policies.

Responsibilities include maintaining on-call schedules, updating staff records, and meeting customer service standards. The candidate should be able to work with the public and hospital staff, following scripts and escalating as