Healthcare Scheduling Specialist (Epic/Dentrix) | PTO & 401(k)

Noble-Community-Clinics; Manitowoc (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

PTO 20 days annually

8 paid holidays

401(k) with company match

Insurance: health, dental, vision

Disability & life insurance

Job summary

Noble Community Clinics in Manitowoc, WI is seeking a Scheduling Center Representative to join our team. This full-time role supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction using Epic and Dentrix.

The ideal candidate has a high school diploma and at least 3 years scheduling in healthcare or a call center, strong communication and problem-solving skills, and proficiency

Qualifications

• High School Diploma or equivalent required.
• Minimum of 3 years of experience scheduling appointments in healthcare or call center environment.
• Strong communication and customer service skills essential.
• Ability to stay calm and professional under pressure.
• Excellent organizational and problem-solving abilities.
• Proficiency with Microsoft Office and EHR systems (Epic or Dentrix preferred).
• Ability to work independently and as part of a team.

Responsibilities

• Schedule patient appointments using Epic and Dentrix.
• Update daily schedules for cancellations and urgent appointments.
• Collect and verify pre-registration and insurance information.
• Obtain detailed insurance or payer information.
• Triage incoming calls and route them appropriately.
• Communicate effectively with patients from diverse backgrounds.
• Collaborate with front desk staff to ensure efficient patient flow.
• Uphold HIPAA and patient confidentiality.

Skills

Communication

Customer service

Calm under pressure

Organizational skills

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Epic

Dentrix

Job description

Noble Community Clinics in Manitowoc, WI is seeking a Scheduling Center Representative to join our team. This full-time role supports multiple clinic locations by coordinating appointments, verifying insurance and registration details, and ensuring a positive patient experience with every interaction using Epic and Dentrix.

The ideal candidate has a high school diploma and at least 3 years scheduling in healthcare or a call center, strong communication and problem-solving skills, and proficiency