Patient Scheduling Representative - Pediatrics

UW Health; Madison (WI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits

Referral bonus

Flexible schedules

Employee wellbeing

Job summary

UW Health in Madison, WI is seeking a Patient Scheduling Representative to handle appointment scheduling via phone, in person, or electronic correspondence. The role includes taking incoming calls from patients and their families and making outgoing calls to schedule appointments.

Responsibilities include coordinating with clinic staff to ensure timely patient care. This full-time day shift offers a comprehensive benefits package and opportunities for growth within UW Health.

Qualifications

• No minimum education required.
• High School Diploma or equivalent Preferred
• Associate's Degree/Bachelor's Degree in Business Administration, Healthcare, or related field Preferred
• 6 months previous office or customer service experience Required
• Previous healthcare experience Preferred
• Previous patient scheduling experience Preferred
• Experience answering phones, greeting clients in person Preferred

Responsibilities

• Schedule appointments via phone, in person, or electronic correspondence.
• Take incoming calls from patients and families to assist with scheduling needs.
• Make outgoing calls to schedule appointments.
• Coordinate with clinic staff to ensure timely patient care.

Skills

Phone etiquette

Customer service

Scheduling

Office software

Education

High School Diploma or equivalent

Associate/Bachelor in related field

Job description

Work Schedule:
Full-time, 100% FTE, day shift. Monday- Friday within the hours of 8:00 am - 5:00 pm, no weekend rotation required. Hours may vary based upon operational needs of the clinic.

Pay:
Pay starts at $19.59 per hour, work experience that is relevant to the position will be taken into consideration when determining the starting base pay.

Be part of something remarkable
Join the #1 hospital in Wisconsin!

• We are seeking a Patient Scheduling Representative to:
  Schedule appointments via phone, in-person or electronic correspondence.
• Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
• Make outgoing phone calls to patients to schedule their appointments.

• Coordinate with clinic staff to ensure that patients receive appropriate care in a timely manner.

  At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement

• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

  Qualifications

• No minimum education required.
• High School Diploma or equivalent Preferred

• Associate's Degree Bachelor's Degree in Business Administration, Healthcare, or other related field Preferred

  Work Experience

• 6 months previous experience in an office or customer service environment Required
• Previous experience working in healthcare Preferred
• Previous experience scheduling of patients Preferred

• Previous experience with answering phones, greeting clients and customers in person Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics - our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 80 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

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UW Medical Foundation benefits