Dental Scheduling & Patient Care Specialist

Heartland Community Health Center; Lawrence (KS); On-site; USD 26,000 - 34,000; Full time

Job summary

Heartland Community Health Center in Lawrence, KS seeks a Dental Patient Service Representative to deliver friendly, efficient scheduling and patient navigation. You will handle calls, book appointments, verify insurance, and coordinate with dental staff to ensure a smooth patient experience.

The role requires HIPAA awareness, strong communication, and the ability to calm distressed patients in a fast-paced clinic.

Qualifications

• Experience delivering patient-centered service in healthcare or dental settings.
• Familiar with HIPAA and patient privacy requirements.
• Proficient with EHR systems and basic computer applications.

Responsibilities

• Answer calls promptly and professionally; resolve patient concerns.
• Schedule and confirm appointments; coordinate with clinical staff.
• Verify insurance information and assist with pre-authorization as needed.
• Communicate policies to patients and maintain accurate records in the EHR.
• Maintain confidentiality and de-escalate when necessary.

Skills

Customer service

Communication

HIPAA compliance

EHR systems

De-escalation

Call center experience

Medical terminology

Education

High school diploma

Mental Health First Aid Certificate

Job description

Heartland Community Health Center in Lawrence, KS seeks a Dental Patient Service Representative to deliver friendly, efficient scheduling and patient navigation. You will handle calls, book appointments, verify insurance, and coordinate with dental staff to ensure a smooth patient experience.

The role requires HIPAA awareness, strong communication, and the ability to calm distressed patients in a fast-paced clinic.