Healthcare Practice Operations Lead

Tufts Medical Center, Inc.; Boston (MA); On-site; USD 57,653,000 - 72,065,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Coordinator to provide comprehensive clerical and operational support for a program. The role focuses on coordinating resources, reporting, and day-to-day tasks to meet short- and long-term goals, acting as a liaison to ensure clear internal and external communications.

The position involves collaborating with clinical and administrative teams to optimize workflows, monitor budget and staffing, and support quality improvement initiatives aligned with

Qualifications

• Experience in healthcare administrative settings preferred.
• Ability to collaborate with leadership to improve service outcomes.
• Oversee budget compliance, payroll, staffing, scheduling, and front desk operations.
• Support billing and contracts administration.

Responsibilities

• Collaborates with leadership to improve service outcomes consistent with hospital mission.
• Oversees day-to-day functions including budget, payroll, staffing, scheduling, front desk, revenue capture, and authorizations.
• Serves as the first level clerical support for the program including timesheets and office supplies.
• Develops and optimizes workflow within the program to improve efficiency.
• Coordinates staffing based on volume to ensure uninterrupted patient care.
• Collects and analyzes data to inform decisions.
• Facilitates internal and external communications and updates stakeholders.
• Leads meetings to discuss policies and provide updates.
• Ensures compliance with regulatory standards (ACOS/ACR/JCAHO).
• Participates in quality improvement activities and orientation for new staff.

Skills

Computer literacy

Customer service

Tact

Business acumen

Data-driven decisions

Organizational skills

Administrative proficiency

Prioritization

Education

High school diploma or equivalent

5 years healthcare admin experience

Tools

Word processing

Spreadsheets (Excel)

Job description

Tufts Medicine is seeking an Administrative Coordinator to provide comprehensive clerical and operational support for a program. The role focuses on coordinating resources, reporting, and day-to-day tasks to meet short- and long-term goals, acting as a liaison to ensure clear internal and external communications.

The position involves collaborating with clinical and administrative teams to optimize workflows, monitor budget and staffing, and support quality improvement initiatives aligned with