Operating Room Support Leader

Tufts Medical Center, Inc.; United States; On-site; USD 48,000 - 60,000; Full time

Job summary

Tufts Medicine is seeking an administrative supervisor to support daily operational goals across clinical services. The role includes scheduling, training, and coaching teams, maintaining scheduling templates, and driving quality improvements to ensure exceptional patient service.

Responsibilities include oversight of staff, coordination of onboarding, and participation in revenue and documentation projects.

Qualifications

• Associate’s Degree with 1 year of experience or high school diploma with 5+ years of experience.
• Two years of experience in a healthcare setting including staffing and scheduling.

Responsibilities

• Provides direct supervision of assigned clinical, support, and/or billing staff.
• Oversees patient greeting and ensures high standards of customer service.
• Engages in quality improvement and efficiency projects.
• Serves as the super user for hospital systems related to clinical services.
• Participates in hiring, performance reviews, and corrective action of staff.
• Coordinates ongoing training on customer service standards and hospital systems.
• May assist in updating department structure and job design.
• Plans and implements changes to improve resource utilization and performance.
• Works on projects related to revenue, charge capture, and documentation.
• Provides backup during vacations and absences.
• Manages administrative activities and systems supporting clinical work.
• Maintains and updates patient scheduling templates for clinical services.
• Manages the automated telephone answering system for clinical operations.
• Coordinates triage of patients and internal department calls.
• Oversees co-pay collection and daily cash deposits.
• Monitors pending reappointments and ensures timely completion of physician reappointments.
• Coordinates onboarding for new clinical and non-clinical staff.

Skills

MS Office

Interpersonal skills

Customer service

Analytical skills

Organization

Education

Associate’s Degree

High school diploma

Bachelor’s degree

Job description

Tufts Medicine is seeking an administrative supervisor to support daily operational goals across clinical services. The role includes scheduling, training, and coaching teams, maintaining scheduling templates, and driving quality improvements to ensure exceptional patient service.

Responsibilities include oversight of staff, coordination of onboarding, and participation in revenue and documentation projects.