Healthcare Ops Coordinator II — Onsite Boston

Tufts Medical Center, Inc.; Burlington (MA); On-site; USD 34,000 - 43,000; Full time

Job summary

Tufts Medicine is seeking an Administrative Coordinator to provide essential coordination, reporting, and day-to-day operational support for a health program at 100% onsite at Tufts Medical Center in Boston. This role focuses on long-term strategic planning and resource allocation to meet the program's goals while ensuring quality care and effective communications.

The position requires strong administrative experience, comfort with data analysis, and the ability to collaborate across

Qualifications

• Two years' administrative experience is required.
• High school diploma or equivalent preferred.
• Five years' administrative experience in healthcare setting is preferred.
• Bilingual abilities are a plus.

Responsibilities

• Collaborates with leadership to improve service outcomes for patients and align with hospital mission.
• Oversees day-to-day service area functions including budget, payroll, staffing, scheduling, front desk operations, revenue capture, and prior authorizations as needed.
• Serves as the primary go-to for clerical needs of the program including timesheets, office supplies, mail, billing, and dissemination of program materials.
• Develops and improves workflow processes within the program and provides guidance to the team for efficiency.
• Coordinates staffing patterns based on volume to ensure uninterrupted patient care and efficient workflows.
• Collects and analyzes data to inform decisions and improve performance.
• Facilitates inter- and intra-departmental communications and external linkages with community services and other hospital departments.
• Conducts meetings to discuss policies, procedures, and updates to enhance care delivery and satisfaction.
• Ensures compliance with regulatory standards (ACR/JCAHO/ACOS) and participates in quality improvement activities.
• Assists with orientation for new employees and supports management with progress reporting.

Skills

Bilingual

Excellent customer service

Strong organizational skills

Ability to prioritize work

Education

High school diploma or equivalent

Two years' administrative experience

Tools

Microsoft Word

Excel

Job description

Tufts Medicine is seeking an Administrative Coordinator to provide essential coordination, reporting, and day-to-day operational support for a health program at 100% onsite at Tufts Medical Center in Boston. This role focuses on long-term strategic planning and resource allocation to meet the program's goals while ensuring quality care and effective communications.

The position requires strong administrative experience, comfort with data analysis, and the ability to collaborate across