Healthcare PBM Account Manager & Client Solutions Lead

CVS Health; Salem (OR); On-site; USD 44,000 - 102,000; Full time

Job summary

CVS Health in Salem, OR seeks an Account Manager to be the primary client contact and oversee day-to-day PBM operations, coordinating with cross-functional teams to ensure accurate, timely responses and seamless service delivery across all client requests. You will build long-lasting relationships with key business stakeholders, drive issue resolution, and communicate clearly to keep expectations aligned.

The role requires travel up to 20% and a Bachelor's degree with 4 years in client services

Qualifications

• 4 years of experience in a client services-based environment or previous account management experience.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Issue tracking – Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client
• Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome
• Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution
• Work within Deadlines and Client Guarantees – Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met

Skills

Client services

Organizational skills

Communication skills

Problem solving

Video meetings

Education

Bachelor's Degree

Job description

CVS Health in Salem, OR seeks an Account Manager to be the primary client contact and oversee day-to-day PBM operations, coordinating with cross-functional teams to ensure accurate, timely responses and seamless service delivery across all client requests. You will build long-lasting relationships with key business stakeholders, drive issue resolution, and communicate clearly to keep expectations aligned.

The role requires travel up to 20% and a Bachelor's degree with 4 years in client services