Healthcare Patient Services Front Desk Specialist

Capital Orthopaedics And Sport; Clive (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Group Life/AD&D

Flexible Spending

Paid Time Off

Voluntary Life

6 paid holidays per year

3% Safe Harbor Contribution

401K

Job summary

Capital Orthopaedics And Sport is seeking a dependable Patient Services Representative to coordinate patient movement and support front desk operations, ensuring patients receive a welcoming, professional experience throughout their visit. This role requires strong customer service, HIPAA knowledge, and proficiency with EMR and Microsoft Office.

Travel to satellite clinics may be required; you will interact with patients, vendors, clinicians, and leadership to maintain smooth scheduling and

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service experience preferred.
• 1–2 years of front desk/registration experience preferred.
• Registration, Insurance, and Scheduling experience; healthcare preferred.
• Knowledge of HIPAA guidelines and regulations.

Responsibilities

• Greet patients and visitors with excellent customer service.
• Oversee waiting area and coordinate patient movement.
• Obtain insurance cards and photo IDs for EMR upload.
• Obtain and verify patient demographics and insurance information.
• Prepare and verify time of service (TOS) collections.
• Verify and resolve eligibility issues for upcoming appointments at all locations.
• Resolve and complete front desk bucket tasks in EMR.
• Respond to patient requests and general information in EMR.
• Work with patients, vendors, clinical staff, admin staff, leadership, and physicians.
• Scan documents into patient records and manage PHI requests per policy.
• Cover front desk reception areas as needed; travel to satellite clinics 50–75%.

Skills

Typing 30–40 wpm

Customer service

Medical terminology

Multitasking

Oral & written instructions

MS Office

Verbal & written communication

HIPAA knowledge

Education

High School diploma or GED

Tools

Microsoft Office Suite

EMR software

Adobe Acrobat

Job description

Capital Orthopaedics And Sport is seeking a dependable Patient Services Representative to coordinate patient movement and support front desk operations, ensuring patients receive a welcoming, professional experience throughout their visit. This role requires strong customer service, HIPAA knowledge, and proficiency with EMR and Microsoft Office.

Travel to satellite clinics may be required; you will interact with patients, vendors, clinicians, and leadership to maintain smooth scheduling and