Patient Services Front Desk Specialist

Capital Health System; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Job summary

Capital Health System is seeking a receptionist/clerical professional to support patient flow in a healthcare setting. You will answer calls, schedule appointments, manage registrations, collect payments, and assist with daily office tasks in a compliant, patient-friendly environment.

The role requires a High School diploma and at least one year of relevant experience or customer service background. 40-hour weeks and full-time status are included with benefits opportunities.

Qualifications

• High School diploma or equivalent.
• 1 year of receptionist/clerical experience in healthcare or customer service.
• Familiarity with medical terminology, ICD-10, and CPT codes.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office; basic Excel.

Responsibilities

• Answer telephones promptly and route calls to the appropriate area.
• Schedule and cancel appointments; arrange outpatient tests and surgeries.
• Prepare for day; review eligibility and phone reports; prepare patient charts.
• Greet patients and visitors; explain privacy policies and delays as needed.
• Register patients; verify demographics and insurance information; HIPAA compliance.
• Collect co-pays and balances; refer questions to CBO; process claims at checkout.

Skills

Interpersonal skills

Medical terminology

ICD-10 CPT codes

Proficient computer skills

Microsoft Excel

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health System is seeking a receptionist/clerical professional to support patient flow in a healthcare setting. You will answer calls, schedule appointments, manage registrations, collect payments, and assist with daily office tasks in a compliant, patient-friendly environment.

The role requires a High School diploma and at least one year of relevant experience or customer service background. 40-hour weeks and full-time status are included with benefits opportunities.