Patient Services Front Desk Associate

Capital Health (US); Princeton (TX); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off Program

Retirement Savings

Job summary

Capital Health is seeking a receptionist to join our team at our health system. You will answer multiple phone lines, schedule appointments, verify patient information, and process payments while maintaining a welcoming environment for patients and visitors.

The role requires a high school diploma and at least one year of healthcare-reception or customer service experience, with familiarity in medical terminology and HIPAA guidelines. Training includes Excel basics and office software usage.

Qualifications

• High school diploma or equivalent required.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes; excellent communication and interpersonal skills.

Responsibilities

• Answers phones promptly and courteously across multiple lines.
• Schedules and cancels appointments and outpatient tests according to policy.
• Prepares patient charts and paperwork; greets patients and verifies demographics and insurance information.
• Collects co-pays and balances at check-in and estimates at check-out; refers questions to appropriate staff.
• Performs registration and ensures HIPAA and other regulatory requirements are met.
• Completes referrals and pre-authorizations as required; processes mail and maintains statistics.

Skills

Customer service

Multitasking

Communication

Education

High School diploma or equivalent

Tools

Microsoft Office

HIPAA guidelines

Job description

Capital Health is seeking a receptionist to join our team at our health system. You will answer multiple phone lines, schedule appointments, verify patient information, and process payments while maintaining a welcoming environment for patients and visitors.

The role requires a high school diploma and at least one year of healthcare-reception or customer service experience, with familiarity in medical terminology and HIPAA guidelines. Training includes Excel basics and office software usage.