Patient Access & Front Desk Specialist

Capital Health System; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Job summary

Capital Health System is seeking a friendly receptionist/clerical associate to join its patient access team in the United States. You will answer phones, schedule appointments, assist with registrations, collect co-pays, and help ensure accurate patient records and insurance information.

Responsibilities include processing referrals, coordinating with billing, and supporting HIPAA compliance in daily operations.

Qualifications

• High School diploma or equivalent is required.
• One year of receptionist or clerical experience in healthcare or customer service is required.
• Familiarity with medical terminology and coding (ICD-10, CPT) is preferred.
• Proficient computer skills and basic Microsoft Office experience are required.
• Typical work day is 8 hours.

Responsibilities

• Answer telephones promptly and route calls to the appropriate area or person.
• Schedule and cancel appointments and outpatient tests per policy.
• Prepare patient charts and new patient paperwork at presentation.
• Check in/out and collect co-pays and balances according to policy.
• Verify insurance cards and referrals; enter information into the system.
• Assist with registrations, HIPAA procedures, and daily balance reconciliation.
• Perform clerical duties and maintain statistics; support other practices as needed.

Skills

Medical terminology

ICD-10 codes

CPT codes

Communication skills

Interpersonal skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Capital Health System is seeking a friendly receptionist/clerical associate to join its patient access team in the United States. You will answer phones, schedule appointments, assist with registrations, collect co-pays, and help ensure accurate patient records and insurance information.

Responsibilities include processing referrals, coordinating with billing, and supporting HIPAA compliance in daily operations.