Patient Services & Front Desk Specialist

Southlake Orthopaedics Sports Medicine and Spine Center; Hoover (AL); On-site; USD 32,000 - 40,000; Full time

Job summary

Southlake Orthopaedics Sports Medicine and Spine Center is seeking a Patient Services Representative to be the first point of contact for patients, handling front desk duties and call-center tasks, including scheduling, verification, and intake.

The ideal candidate is organized, detail-oriented, and communicates effectively in a fast-paced clinic environment, with experience in medical offices and proficiency in EHRs and Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• 6 months of experience in a medical office or call center environment, preferably healthcare.
• Knowledge of EHR systems and medical terminology is highly desirable.
• Strong communication and interpersonal skills.
• Ability to multitask and work independently in a fast-paced environment.
• Proficiency in Microsoft Office and other relevant software platforms.
• Exceptional attention to detail and organizational skills.

Responsibilities

• Answer incoming calls promptly and courteously in a high-volume call center environment.
• Greet patients and visitors warmly and professionally at the front desk.
• Respond to patient questions and concerns regarding services, appointments, billing, and referrals.
• Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers.
• Schedule appointments for new and established patients using electronic scheduling software.
• Confirm and update appointments and insurance eligibility.
• Coordinate patient referrals and ensure referral documentation is complete.
• Obtain prior authorizations and pre-certifications when required.
• Accurately collect, verify, and input patient demographic and insurance information into the EHR system.
• Create and maintain patient charts with up-to-date contact, pharmacy, and physician information.
• Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts.
• Check patients in and out with accuracy and efficiency.
• Collect copays and outstanding balances; issue receipts and maintain accurate financial records.
• Monitor and prepare the daily appointment schedule.
• Maintain the cleanliness and organization of the front desk and lobby areas.
• Ensure forms, supplies, and patient-facing materials are stocked and available.
• Verify insurance coverage and obtain necessary referrals from primary or referring providers.
• Communicate with insurance companies to facilitate eligibility checks and pre-authorizations.
• Escalate urgent or unresolved issues appropriately to ensure timely patient care.

Skills

Strong communication

Customer service

Multitasking

Organizational skills

Problem-solving

Attention to detail

Education

High School Diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Southlake Orthopaedics Sports Medicine and Spine Center is seeking a Patient Services Representative to be the first point of contact for patients, handling front desk duties and call-center tasks, including scheduling, verification, and intake.

The ideal candidate is organized, detail-oriented, and communicates effectively in a fast-paced clinic environment, with experience in medical offices and proficiency in EHRs and Microsoft Office.