Consumer Engagement Coordinator

ManpowerGroup; Fremont Township (MI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Weekly Pay

401(k) with match

Job summary

ManpowerGroup is seeking a Consumer Engagement Coordinator in Fremont, MI. The role focuses on outbound outreach, providing product and program information, and strengthening relationships with consumers and healthcare professionals. You will document interactions in CRM and maintain accurate records.

The position offers a structured 35-hour week with a flexible schedule and opportunities to coordinate outreach across consumers, caregivers, and healthcare professionals.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call center, consumer relations, healthcare support, sales support, or related experience a plus.
• Experience conducting outbound calls or written outreach preferred.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office, along with strong organizational and time management skills and the ability to handle confidential information appropriately.

Responsibilities

• Conduct proactive outbound phone calls and email follow-ups to consumers regarding previous interactions, programs, promotions, product inquiries, and support needs.
• Provide product, nutrition, program, and service-related information using approved resources and scripts.
• Strengthen relationships by offering education, support, and personalized outreach that connects individuals with the right products, services, and resources.
• Engage healthcare professionals and healthcare office staff through proactive outbound calls to promote awareness of educational resources, programs, samples, coupons, and professional services.
• Maintain accurate and complete documentation of all interactions and engagement outcomes in CRM systems, including verifying and updating contact information and account details.

Skills

Outbound calls

Customer service

Communication skills

Microsoft Office

Time management

Confidential data handling

Job description

Our client is seeking a Consumer Engagement Coordinator to join their team. As a Consumer Engagement Coordinator, you will be part of the customer engagement and healthcare support function supporting outreach and relationship-building efforts. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to manage details accurately, which will align successfully in the organization.

Job Title

Consumer Engagement Coordinator

Location

Fremont, MI

Pay Range

$16

What's the Job?

• Conduct proactive outbound phone calls and email follow-ups to consumers regarding previous interactions, programs, promotions, product inquiries, and support needs.

• Provide product, nutrition, program, and service-related information using approved resources and scripts.

• Strengthen relationships by offering education, support, and personalized outreach that connects individuals with the right products, services, and resources.

• Engage healthcare professionals and healthcare office staff through proactive outbound calls to promote awareness of educational resources, programs, samples, coupons, and professional services.

• Maintain accurate and complete documentation of all interactions and engagement outcomes in CRM systems, including verifying and updating contact information and account details.

What's Needed?

• High school diploma or equivalent required.

• Experience in customer service, call center, consumer relations, healthcare support, sales support, or related experience a plus.

• Experience conducting outbound calls or written outreach preferred.

• Strong verbal and written communication skills.

• Proficiency with Microsoft Office, along with strong organizational and time management skills and the ability to handle confidential information appropriately.

What's in it for me?

• Opportunity to serve as a trusted brand representative by creating positive, personalized experiences through outreach.

• Structured work schedule of 35 hours per week with a flexible schedule.

• Hands-on experience coordinating outreach across consumers, caregivers, and healthcare professionals.

• A role centered on accurate documentation and relationship-building through CRM-based workflows.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.