Healthcare Ops Specialist: Process Improvement & Care

AdaptHealth; Jacksonville (FL); On-site; USD 25,000 - 36,000; Full time

Job summary

AdaptHealth in Jacksonville is seeking an Operations Specialist to support patient care and drive operational excellence across regional workflows. You will review documentation, verify insurance, navigate EMR systems, and collaborate with leadership to improve efficiency while ensuring compliance with HIPAA and payer guidelines.

The role emphasizes accuracy, teamwork, and adaptability in a fast-paced healthcare environment.

Qualifications

• One year of relatable work experience required.
• High School Diploma or higher; Associate's or related field preferred.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization is a plus but not required.
• Excellent verbal and written communication with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient with Microsoft Office; familiarity with healthcare systems.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently following procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Verbal and written communication

Analytical thinking

Problem solving

Attention to detail

Multi-tasking

Microsoft Office

Healthcare systems

Independent work

Adaptability to new technologies

Education

High School Diploma

Associate's degree

Healthcare Administration

Business Administration

Equivalent work experience

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth in Jacksonville is seeking an Operations Specialist to support patient care and drive operational excellence across regional workflows. You will review documentation, verify insurance, navigate EMR systems, and collaborate with leadership to improve efficiency while ensuring compliance with HIPAA and payer guidelines.

The role emphasizes accuracy, teamwork, and adaptability in a fast-paced healthcare environment.