Healthcare Operations Specialist — Process & Care Impact

AdaptHealth, LLC; Shallotte (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vis­

401(k) with company match

Paid Time Off including holidays

Employee Stock Purchase Plan

Paid Parental Bonding Leave

Disability Insurance

Life and AD&D Insurance

HSA/FSA options

Teledoc access

Wellness programs

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and manage patient and authorization data within EMR systems.

The role emphasizes cross-functional collaboration, adherence to HIPAA and quality standards, and the ability to balance multiple priorities in a fast-paced healthcare setting.

Qualifications

• 1 year of relatable work experience required.
• High School Diploma or Associate’s degree in relatable field, Healthcare Administration, Business Administration or equivalent.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills with analytical, problem-solving and attention to detail.
• Ability to multi-task in a fast paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned

Skills

1 year experience

Communication skills

Multi-tasking

Analytical problem solving

Education

High School Diploma or Associate’s degree

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and manage patient and authorization data within EMR systems.

The role emphasizes cross-functional collaboration, adherence to HIPAA and quality standards, and the ability to balance multiple priorities in a fast-paced healthcare setting.