Healthcare Ops Specialist – Process Improvement

AdaptHealth, LLC; Daytona Beach (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid Time Off

Employee Stock Purchase Plan

Paid Parental Leave

Disability Insurance

Life and AD&D Insurance

FSA/HSA

Minute Clinic and Teledoc access

Job summary

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will help improve workflows, verify insurance, and manage patient data in EMR systems.

The role requires at least one year of related experience, a high school diploma or higher, and strong communication skills. The team offers comprehensive benefits and growth opportunities.

Qualifications

• One year of relatable work experience required.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Knowledge of payer guidelines and HIPAA compliance is a plus.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned

Skills

Communication skills

Analytical thinking

Problem solving

Attention to detail

Multitasking

Proficient computer skills

EMR proficiency

Healthcare software familiarity

1 year of related experience

Education

High School Diploma

Associate’s degree or relatable field

Healthcare Administration

Business Administration

Equivalent work experience

Tools

EMR systems

Microsoft Office

Healthcare systems

Job description

AdaptHealth, LLC is seeking an Operations Specialist to support patient care and drive operational excellence across regions. You will help improve workflows, verify insurance, and manage patient data in EMR systems.

The role requires at least one year of related experience, a high school diploma or higher, and strong communication skills. The team offers comprehensive benefits and growth opportunities.