Healthcare Operations Lead: Care Coordination & Compliance

Caring for Portland, LLC; Eugene (OR); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Dental Insurance

Vision Insurance

Life Insurance

Employee Assistance Program

Health insurance premium contribution

401(k) Employer Match

Professional Development

Training & Orientation

Supportive team

Job summary

Caring for Others is seeking a dedicated coordinator to serve as the central hub for client communications, scheduling, and branch operations. You will coordinate care services, develop client plans, and ensure accurate authorizations and billing support in a fast-paced environment.

The role emphasizes HIPAA compliance, meticulous record-keeping, and proactive teamwork with caregivers and case managers. A welcome you will join a supportive team dedicated to high-quality in-home care.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.

Responsibilities

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners.
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Communication

HIPAA compliance

Tech-savvy

Time management

Customer service

Team player

Billing/authorization knowledge

Tools

Scheduling software

Job description

Caring for Others is seeking a dedicated coordinator to serve as the central hub for client communications, scheduling, and branch operations. You will coordinate care services, develop client plans, and ensure accurate authorizations and billing support in a fast-paced environment.

The role emphasizes HIPAA compliance, meticulous record-keeping, and proactive teamwork with caregivers and case managers. A welcome you will join a supportive team dedicated to high-quality in-home care.