Care Ops & Intake Lead: Scheduling & Client Relations

Caring for Others; Salem (OR); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid Time Off and Holidays

Dental & Vision Insurance (100%)

Life Insurance (100%)

Employee Assistance Program

Health plan with company contribution

401(k) with employer match

Professional development

Training & Orientation Week

Supportive team

Job summary

Caring for Others is seeking a dedicated care coordination professional to serve as the central hub for client communication, coordination, and branch operations. You will connect Clients, families, Caregivers, Case Managers, and partners to ensure high-quality, consistent care.

Responsibilities include developing service plans, coordinating timely services, and managing authorizations and billing-related tasks while maintaining compliance and records.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping.
• Proactive communicator with interpersonal skills and professional presence.
• Solutions-oriented and able to manage multiple priorities in a fast-paced environment.
• Committed to compliance and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and customer service focus.
• Proficient with technology and scheduling or healthcare management systems.

Responsibilities

• Deliver 5-star service on every call as the hub for Clients, families, Caregivers, and partners.
• Coordinate care services for timely, consistent delivery to Clients in homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime and ensure coverage of scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training and prepare intake materials.

Skills

Care coordination

Excellent communication

HIPAA compliance

Time management

Team collaboration

Customer service

Attention to detail

Tools

Scheduling software

Healthcare management systems

Billing systems

Job description

Caring for Others is seeking a dedicated care coordination professional to serve as the central hub for client communication, coordination, and branch operations. You will connect Clients, families, Caregivers, Case Managers, and partners to ensure high-quality, consistent care.

Responsibilities include developing service plans, coordinating timely services, and managing authorizations and billing-related tasks while maintaining compliance and records.