Care Operations & Client Relations Leader

Caring for Others; Astoria (OR); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO & Holidays

Dental & Vision insurance

Life Insurance

Employee Assistance Program

Health insurance coverage (company-con

401(k) matching

Professional development

Training program

Job summary

Caring for Others in Oregon is seeking an Operations Coordinator to serve as the central hub for care coordination, compliance, scheduling, and client communication. You will connect Clients, families, Caregivers, Case Managers, and Referral Partners to ensure every person receives high-quality, consistent support, while maintaining licensing and HIPAA compliance.

This role includes leading caregiver training and supporting branch operations.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment.
• Committed to compliance, HIPAA standards, and maintaining accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service approach.

Responsibilities

• Deliver 5-star service on every call as the communication hub for Clients, families, Caregivers, Case Managers, and community Referral Partners.
• Coordinate care services for timely, consistent, appropriate delivery to all Clients – both in their homes and by phone.
• Develop individualized service plans and conduct initial and ongoing Client assessments.
• Manage authorizations and balancing activities to support billing accuracy.
• Support staffing to minimize overtime, reduce disruptions, and ensure consistent coverage of all scheduled shifts.
• Maintain Branch compliance and licensing documentation.
• Lead weekly Caregiver New Hire training. Prepare welcome materials and intake documentation.

Skills

Highly organized

Proactive communication

Attention to detail

Team collaboration

Project management

Tools

Healthcare scheduling systems

Job description

Caring for Others in Oregon is seeking an Operations Coordinator to serve as the central hub for care coordination, compliance, scheduling, and client communication. You will connect Clients, families, Caregivers, Case Managers, and Referral Partners to ensure every person receives high-quality, consistent support, while maintaining licensing and HIPAA compliance.

This role includes leading caregiver training and supporting branch operations.